Contact Us - |SouthBeachLeather|

Customer Care

We're happy to answer questions or help you with all your queries. Please fill out the form below if you need assistance or email us at: sales@southbeachleather.com

Contact Details:

Head Office Address
SouthBeachLeather
1501 Ave J Suite No.2
Brooklyn, NY 11230
United States of America

Warehouse Address
170 Wilbur Place
Suite 300
Bohemia NY 11716
Call us at 631-346-0010 sales@southbeachleather.com

FAQ's

If I don’t have Paypal account can I make a payment through it?

Yes, you can make a payment through Paypal if you don’t have a Paypal account but you need a debit/credit card that is supported by Paypal . What should I do if my order hasn't been delivered yet? Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive. Some of our delivery time frames have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date. Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at southbeachleather.team@gmail.com

What do I do if I receive a faulty item in my order?

We strive to keep our customers happy at all times, even after delivering the item. As soon as you discover a fault, please contact our Support Team with: The order number The Item Name and SKU A description of the fault along with an image We'll get back to you within 24 hours and send you a replacement item as quickly as we can.

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons: Incorrect billing address and phone number: Make sure that the billing address listed in your account matches that associated with your payment method. Credit card limit reached: Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit. Credit / Debit Card Number: Make sure that the credit card or debit card number is correct and up-to-date. Credit / Debit Card Expiration date: Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information. PayPal account out of funds: Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

I received a custom order. Can I return and get a refund?

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

I received a custom order. Can I return and get a replacement?

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.

Do you deal in fabrics other than leather for custom orders?

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics.

Are there any charges for requesting custom order, getting quotation and discussing custom order?

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). SouthBeachLeather has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

How can I cancel my order?

Depending on which stage your item is at, the order will be cancelled. However, if the item has already been made, you will be charged upto 10% restocking fee. If the item has already been shipped, you will have to accept delivery and then request a refund. If the item has not yet been made, we will simply cancel the order.

Can I expedite Shipping for my order?

We usually do not make custom orders on urgent basis as they require alot of attention to the details and approvals from the customers end. However, for standard orders, you can surely let us know if you want the item on urgent basis, we will at first try to manage without any extra charges. If it would not be possible to adjust the urgent request, we will then charge extra for quicker delivery and urgent production.

How can I track my order?

You can easily track it by logging in using the email password you used during checkout and you will be able to see your orders current status and estimated shipping time.

I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still if you have any problems regarding the size, simply place your order selecting the size you think would fit you perfectly and leave us a message that you’re unsure about the size at southbeachleater.team@gmail.com. We’ll guide you how to get your perfect measurements.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Custom Orders may not be returned for refund or exchange under any circumstances.