We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

The customer is also entitled to refund/return, in the following cases

• Wrong product received by the customer
• Products has some defects
• Product damaged in shipping
• Product is tampered

Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link

Bulk Orders

Please note that any order worth more than 1000$ is not eligible for a return unless an error is caused from our manufacuturing end. You fully accept to our terms when ordering in bulk from our website. We have the sole right to cancel request for returns/exchange for any order worth more than 1000$ (or equivelent).

Custom Orders

Return and Alteration

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

How we strive to achieve Win-Win Situation?

Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

What information do we collect?

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.

What do we use your information for?

Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We collect information from you when you register on our site, place an order or subscribe to our newsletter.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested

• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, TheJacketMaker.com cannot guarantee the security of any information that is disclosed online.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Disclaimer

The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below southbeachleather.team@gmail.com

At Southbeachleather, we are committed to providing the very best quality leather garments in New York City and beyond. We present the following terms and conditions associated with the purchase of your garments and accessories, otherwise referred to as "goods" from the Southbeachleather.com website.

The website and retail outlet are registered within New York City and in compliance with its regulatory processes. any reference to “We”, “Us” or “Our” is in accordance with Southbeachleather. Any reference to “You” or “Your” means the purchaser of goods from the website.

Our terms and conditions serve as a legally sound and binding agreement between you as the purchaser and us.

It remains our prerogative to alter or modify the website terms and conditions as we wish and without prior notification. All new purchases, including custom orders, will be subject to these changes. Please remain informed of our terms and conditions to ensure you are aware of any changes down the line.

The Southbeachleather Website

Our goal is to ensure that all information presented on this website is accurate and reflective of our products, services, and goods. While we strive to provide accurate listings, including the prices of our garments, we cannot guarantee that mistakes will not occur. Should you notice an error on the website, please inform us immediately. We will go the extra mile to clarify such mistakes.

Concerning the goods that are displayed online, please note:

• the color of the products or garments showcased online will differ slightly to its original colors owing to a different shopping experience.
• measurements and the sizes issued online are average sizes and styles.
• our leather garments are subject to availability.
• our online promotions are not necessarily held in-store.
• we do not accept responsibility for minor changes in our garments from the color to the style when comparing our online images to our retail goods.

Buying goods online

When purchasing goods, we will request the following information:

• login information created with your account
• address details
• contact details

Billing Information

Upon completion of your order, we will deliver an email to confirm your purchase. The acknowledgment mail will include the details surrounding your order delivery and the necessary tracking details. All purchases are only dispatched once full payment is received.

The prices that are reflected on our website are accurately reflecting the currency for the specific area. The charges for delivery will depend on the type of delivery selected.

We offer both standard delivery and expedited shipping. During expedited shipping, your order will be processed and delivered on the next business day.

If you are unclear about our terms and conditions or require additional information, please contact us. We will assist with the clarification of our services and any terms that may be unclear.

Payments

We accept these mods of payment: paypal, amazon pay, apple pay, visa, mastercard, american express, discover, and pay order. your card number will be protected using ssl, industry-leading encryption standard. Details given during payment will be sent directly to our payment provider. 

Cancellation Policy

The buyer can cancel their order, free of cost within 2 days of order placement, unless shipped. If the item has already been made or is in the process of making, the buyer may be charged a restocking fee. The customer should contact support for requesting order cancellation. We hold the right to deny any order or cancel any order at any time.

Users & Accounts

We suggest all our users to keep confidentiality of their login credentials. If you are 18 or above, only then are you allowed to register an account with us. Minors are prohibited to register as a user and are not allowed to use this website.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of our company Southbeachleather or the property of their respective owners and is protected by copyright laws. Copying and republishing of any images displayed on this site without the express, written consent of ours is subject to a fee of $1,000 per image. Upon discovery of unauthorized use we will aggressively pursue the offending website owner for recovery of our fee via their web host and in accordance with the Digital Millennium Copyright Act.

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Southbeachleather or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Southbeachleather owns the copyright in all materials on this site.

Law and Regulation 

We and the buyer shall abide to the law of USA. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of USA. United States Of America is our country of domicile.

Free Shipping

Unlike many other web sites that have special rules and lots of conditions, SouthBeachLeather.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. The Jacket Maker understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

All our regular orders are usually shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped.

We strive to minimize fulfilment time for our custom orders as well and usually dispatch within 5-6 weeks. However, due to different nature of all custom orders, we do not have a pre-specified fulfilment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with a deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.

We accept and ship orders to all countries except for Russia, Israel, Iran, Iraq and OFAC and Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.

Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. We recommend you follow up with the courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.

Once the payment is received, the customer will be notified via email of order confirmation.