If you item arrived damage or size not as per order we will offer replacement or refund after return item, If buyer need refund then he must pay return shipment & maybe restocking fee apply upto 10% We will charge 15% restocking fee & return shipment for all custom made orders.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
CUSTOM MADE ORDER POLICY
SouthBeachLeather is an expert leather manufacturing and retail brand. SouthBeachLeather has been greatly successful for past 16 years. SouthBeachLeather now enhances the policies and the terms and conditions for its custom made order. SouthBeachLeather provides great check that the customers of SBL are fully satisfied with the products they buy. SouthBeachLeather ensures that any problem caused shall be resolved in a way that no rights of buyer or seller are taken away. On behalf of problem solving for Custom Orders, SouthBeachLeather lays some policies that shall be read by all custom made ordering customers.
There shall be No Refund or No Exchange on any Custom Made Order
Alteration is possible on all products, however shipment charges will be bared by the customer.
Customer should provide all body measurement details
SouthBeachLeather has the right to reject any custom made order
We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Southbeachleather.com ships items worldwide to any location. On average, it takes about 5 to 7 days to for an item to reach the customer after it leaves our factory. You will be notified by an Email that your order has been shipped.
ORDERS OVER 50 ITEMS
Larger orders will be treated as an Export – Import transaction. We should follow every step ruled by each country.
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from the shoppers:
- Shipping/Billing Address
- Email address
- Phone number
Our Commitment To The Security of Your Data